Return, Exchange and Refund Policy

Returns

Customers may request a return within 3 days from the date of receiving the order, provided that:

The product is in its original condition.
The product has not been used or installed.
The product is returned in its original packaging with all accessories included.
Proof of purchase is provided.

Exchanges

Customers may request an exchange within 7 days from the date of receiving the order, provided that:

The product is unused and in its original condition.
The product is returned in its original packaging with all accessories included.
The replacement item is available in stock.

Non-Returnable and Non-Exchangeable Cases

Returns or exchanges will not be accepted if:

The product has been used or installed after delivery.
The product has been damaged due to misuse or improper storage.
The original packaging or accessories are missing.
The product was specially ordered or customized for the customer.

Damaged or Incorrect Products

If a customer receives a damaged, defective, or incorrect product, the store must be notified within 48 hours of delivery, along with supporting photos. The case will be reviewed and handled accordingly.

Refunds

Once the returned product is received and inspected, and the return conditions are met, the refund will be processed through the original payment method used during purchase, subject to the payment provider’s processing time.